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- What are feedback questions & customer feedback surveys?
- Feedback questions and customer feedback surveys are essential tools for understanding and improving customer satisfaction, loyalty, and the overall customer experience. These tools aid organizations in gathering data that can be acted upon, resulting in a contented customer base and heightened business achievement. When to Use Feedback Questions?
- What makes a good customer feedback question?
- While there is no magic formula for successful customer feedback questions, there are a few pointers to keep in mind. Most importantly: good survey questions are concise and relevant. Keep your questions short and to the point while being clear about what you want to know.
- What are close-ended questions in a 360-degree feedback survey?
- Oftentimes for simplicity, close-ended questions are asked in 360-degree feedback surveys. These questions are usually “yes” or “no” questions or a rating scale.
- What makes a good 360-degree feedback question?
- A good 360-degree feedback question is a question that does not include or encourage subjectivity. To ensure that reviews are objective, they should not be leading.
- What questions should I ask about my product?
- Some examples of questions to ask regarding your product are: How would you rate [insert product]?
- Is there a feature you are missing?
- Which feature do you like the most/least?
- How often do you use [insert feature]?
- On a scale of 1-5 how well does our product meet your needs?
- How satisfied are you with the ease of use of our product?
